Working Student - User Research (m/f/d)

Working Student, Part-time · Düsseldorf

About this position:

Have you ever wondered how digital products are created and how the voice of the customer is of importance? Then this is the perfect opportunity to enter the world of product development and gather first hand experience!
Become part of the User Research Team!

Our job ist to to support teams in the discovery of user needs by applying innovation frameworks and qualitative user research methods. Through designing, planing and leading workshops, we help teams to make sense of insights and trends and create new product features.

Your responsibilities:
  • You will be supporting in the planning, execution and analysis of user research (e.g. field studies, interviews, prototype tests)
  • You process findings and data material in the form of presentations and derive recommendations for action
  • You assit in the creation of (remote) workshops and learn how to facilitate these
  • You will monitor industry trends, innovations, and best practices in the research field
What we offer you:
Our goal is, to provide all our working-students with the knowledge and skillset to be able to start their career after their studies in a highly competitive work environment. You will be able to present future employees with a solid foundation in product development.
  • Learn to apply different research methods and work on very diverse research cases
  • Get to know state of the are user research tools (Mouseflow - User Behavior Analytics & Usertesting)
  • Learn how to plan structure and facilitate workshops
  • Insights into trends in the restaurant tech industry
  • Relaxed atmosphere, good opportunity to work a lot as a student trainee and take on your own projects and with the needed support to grow
  • Opportunity to gain insights into design thinking, user research, methods, tools and to learn a lot in addition to your actual work
Your Profile:
  • Bachelor/Master-Studies in Psychology, Sociology, Communication, Design, Business Administration, Market Research, or related studies
  • You speak fluent English (and if you are fluent in either French\German\Italian\Spanish is beneficial
  • You feel comfortable applying and expanding your experience with qualitative and quantitative methods
  • You are keen on learning design and innovation frameworks and applying these on a daily base
  • You have a user-centered mindset and you are ready to advocate for user needs
  • You have knowledge in the hospitality industry (restaurant, hotel, bar, cafe etc.)
Why HD?
  • Purpose: directly contribute to the digitalization of the hospitality industry
  • FlexWork: we work flexible trust-based working hours (up to 60% Germany-based)
  • Development: at HD we don’t just want our business to soar but our employees as well. We offer a competitive learning budget for each employee and you will receive guidance to expand your knowledge
  • Diversity: Be part of an international company (over 29 different cultures)
  • Agile work: feel free to contribute your ideas
  • Flat hierarchies: we are all on a first-name basis
  • Salary: 12-15 €/hr (depending on experience)
About us

Hospitality Digital (HD) was established in 2015 as a wholly owned subsidiary of METRO AG to develop digital solutions that contribute to the success of HoReCa (hotels, restaurants, and caterers). Under the DISH brand, HD provides competitive solutions for some of the most pressing challenges of the industry. More than 250.000 restaurateurs across 16 countries already use digital solutions of Hospitality Digital to improve their business performance.


For more information, please visit and

Your application!
We appreciate your interest in Hospitality Digital GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at

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